Refund policy

Refund & Return Policy

We offer a 14-day return policy, which means you can request a return within 14 days of receiving your order.

Eligibility for Returns
To be eligible for a return:

  • The item must be unused and in original packaging

  • You must provide proof of purchase

How to Request a Return
To initiate a return, contact us at support@hopify.pk with your order details.
Our team will guide you through the return process.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We will review the issue and arrange a replacement or refund where applicable.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons (e.g., personal care items).
Any such restrictions will be clearly mentioned on the product page.

Refund Process
Once your returned item is received and inspected, we will notify you of the approval status.

  • Approved refunds are processed within 7–10 business days

  • Refunds will be issued to the original payment method (or via bank transfer for COD orders)

Customer Support
We are committed to customer satisfaction and aim to resolve all concerns fairly and promptly.

Business Information
Hopify is a Pakistan-based e-commerce store serving customers nationwide.

For any return or refund inquiries:
📞 +92 309 9805242
📧 support@hopify.pk